Incident Management

Domain Pilot lets you create, track, and manage incidents for your monitored domains. Incidents appear on your public status page so visitors can see what's happening and when issues are resolved.

Creating an Incident

1. Navigate to your domain's incidents section
2. Click Create Incident (or Create First Incident if none exist yet)
3. Fill in the incident details:
   • Title (required) — Brief description of the incident (e.g., "API endpoint returning 503")
   • Description (optional) — Detailed information about the incident, impact, and steps being taken
   • Status (required) — Current status of the incident (defaults to "New")
   • Started At (required) — When the incident began (defaults to current time)
4. Click Create to save the incident

Incident Statuses

Incidents follow a workflow through these statuses:

• New — Incident just reported, not yet investigated
• Investigating — Team is actively looking into the issue
• Monitoring — A fix has been applied, watching for recurrence
• Waiting — Waiting on an external dependency or scheduled action
• Resolved — Incident has been fully resolved

Common Workflows

1. New → Investigating → Resolved (simple incident)
2. New → Investigating → Monitoring → Resolved (fix applied, watching)
3. New → Investigating → Waiting → Investigating → Resolved (dependency)

When you change the status to Resolved, the resolution timestamp is set automatically. Changing a resolved incident back to a non-resolved status clears the timestamp.

Editing an Incident

1. Find the incident in the list
2. Click the Edit button on the incident card
3. Update any fields (title, description, status, started at)
4. Click Update to save changes

Deleting an Incident

1. Find the incident in the list
2. Click the Delete button on the incident card
3. Confirm the deletion

Deleted incidents are permanently removed and will no longer appear on the public status page.

Viewing Incidents

Incidents are organized into two groups:

Active Incidents

Incidents that have not been resolved (any status except "Resolved"). These appear at the top for visibility with a count in the section header.

Resolved Incidents

Incidents that have been marked as resolved, each showing its resolution timestamp.

Incident Card Details

Each incident card displays the status badge with icon and color, time since creation, title, description (truncated to 2 lines with expansion available), and edit/delete buttons.

AI-Generated Postmortems

Domain Pilot can automatically generate a postmortem summary for incidents using AI.

• Requires an active subscription
• Subject to rate limiting — your remaining postmortem quota is shown
• Once generated, the postmortem content and generation timestamp are available on the incident detail

Incidents Across All Domains

The /incidents page provides a unified view of incidents across all your monitored domains. This is useful for seeing all active incidents at a glance, identifying patterns across domains, and managing incidents without navigating to individual domain pages.

Incidents on Status Pages

All incidents (active and resolved) appear on your domain's public status page. Visitors see active incidents with their current status and resolved incidents with resolution timestamps.